A dedicated digital operations platform built on proven products
PEKON uses proven products for common business requirements, then configures, integrates and extends them to address the client’s agreed operating requirements.
Preserving Brand Differences on a Shared Retail Platform
PEKON combines reusable group capabilities with clear brand boundaries across products, pricing, promotions, loyalty, inventory and reporting.
Multi-Brand Beauty Retail in China: Centralized Governance with Independent Brand Operations
PEKON supports group-level governance while preserving each brand's operating control across customers, merchandise, stores, inventory and business rules.
Retail operations across both owned and partner-operated outlets
Whether a network consists of directly operated stores, franchisees, dealer outlets or other partners, PEKON can build the transaction, merchandise, service and management capabilities around the relationships the brand actually controls.
PEKON Smart Retail
Store transactions, merchandise, inventory, promotions, orders and operating data in one retail foundation.
From First Store to Multi-Brand Operations: Retail System Planning in China
Opening a first store, expanding a network and managing multiple brands require different retail system capabilities. This guide helps international brands plan China operations in stages, preserve proven data and processes, and define clear responsibilities between stores, brands and headquarters.
Put enterprise loyalty policies into daily store operations
Customer identity, tiers, points, benefits, assisted selling and engagement models vary widely by brand. Building on PEKON CRM, policies are clarified and tailored capabilities are delivered so that loyalty and customer engagement work in stores, not only in headquarters designs.
PEKON CRM and Loyalty
Capabilities for unified customer profiles, loyalty programs, benefits and ongoing engagement.
Testing CRM OneID: 10 POC Cases for Phone, UnionID and Card Conflicts
A CRM can link several identifiers and still make the wrong membership decision. Phone numbers can be shared or reassigned, WeChat identifiers have specific scopes, and duplicate cards can enter through imports. This guide provides ten proof-of-concept cases for OneID, from registration and phone changes to account merging and correction after new transactions. It defines the evidence to retain, the benefits rules to agree beforehand, and the limits of automatic matching so that a successful demonstration can be judged against a repeatable acceptance baseline.
Reconciling Loyalty Benefits After Returns: POS and CRM Responsibilities
A successful refund does not prove that a loyalty return is complete. Redeemed points may need restoring, newly earned points may need reversing, coupons may be eligible for reinstatement, and tier qualification may change. Using a worked example, this article separates those movements and explains which records the POS, payment service and CRM should own. It also covers partial returns, expired benefits, insufficient points, delayed messages and the acceptance evidence needed to show that a transaction has been reconciled across systems.
Connect ordering, outlet operations and end-customer engagement
A franchise outlet purchases from headquarters while serving end consumers. PEKON connects channel ordering, outlet operations and customer engagement within one operating framework.
PEKON B2B Ordering and Distribution
Channel ordering, commercial policies, fulfillment and account collaboration.
B2B Ordering Rules: Eight Tests for Rebates, Free Goods and Tiered Pricing
For brands operating distributor networks, a correct order total is only the start. Pricing, promotional free goods, rebate accruals and credit checks must remain traceable when quantities change, deliveries are split or goods are returned. This guide uses one worked example in Chinese yuan to define eight acceptance tests for a B2B ordering rules engine. It explains the expected calculations, evidence to retain and responsibilities to agree across the ordering platform, ERP, warehouse and finance systems.
Reconciling Prepayments, Rebates, Campaign Support and Materials in B2B Ordering
A dealer portal can show several balances while still making month-end reconciliation difficult. Prepayments, rebates, campaign support and materials allowances do not have the same financial meaning, and a single available-balance figure can hide reservations or restricted funds. This article sets out the ledger structure, a worked reconciliation example, return and cancellation rules, and the responsibilities of the B2B platform and ERP. It also provides acceptance tests for duplicate messages, insufficient rebate balances, cross-period adjustments and other situations that determine whether an account can actually be explained.
Extend the platform from transactions to services and experience
The relationship between a brand and its consumers rarely begins and ends at payment. PEKON can bring mini-programs, sales associates, professional service providers and store interactions into the platform, creating continuity across sales, customer service and consumer experience.
Bring inventory optimization and AI into real operating workflows
PEKON begins with defined scenarios such as replenishment, inventory allocation, performance analysis and task execution. Reliable data, business rules and verifiable workflows keep intelligent capabilities grounded in real operations.
PEKON AI Inventory Optimization
Improve product flow through demand, inventory and replenishment decisions.
Sports Retail Inventory: Receiving, Size Availability and Store Transfers
A customer tries on a jacket, but the preferred size is sold out. The system shows stock elsewhere, yet the associate cannot tell whether those units are available, reserved or still in transit. Meanwhile, another store holds slow-moving sizes or last season's colours. This is not simply a shortage. It combines the quality of store operations, visibility by colour and size, the definition of available stock and the process for replenishment or transfer. Inventory management needs to address these layers in order.
