How PEKON connects device identification, bundle promotions, store orders, warehouse shipping and after-sales records for a premium consumer device brand.
How PEKON connects device identification, bundle promotions, store orders, warehouse shipping and after-sales records for a premium consumer device brand.
An international premium consumer device brand sells both devices and complementary products through its stores. Individual devices need to be identified, while complementary products require ongoing updates and bundled sales. Stores must also connect in-store transactions with warehouse shipping and after-sales service.
PEKON built retail capabilities around these requirements, linking product, transaction, device and service records with the brand’s existing order management and after-sales systems.
The project incorporates unique device identifiers into sales, returns and relevant stocktaking workflows, making individual devices traceable alongside inventory quantities. Records for devices sold and display units are linked, providing a basis for store inquiries, inventory reconciliation and subsequent service.
When devices, complementary products and gifts are included in the same promotion, checkout must apply the correct product combinations and discount rules. PEKON configured transaction processing around the brand’s bundle promotion requirements, retaining product and promotion records so that store execution and subsequent reconciliation use consistent data.
A sale made in a store does not necessarily have to be fulfilled from that store’s stock. By connecting the retail system with the brand’s order management system (OMS), the project links store orders to warehouse shipping, supporting a model in which stores take orders and warehouses fulfill them.
PEKON enables stores to enter repair and extended warranty orders, link them with device and transaction information, and connect them to the brand’s existing order management and specialist after-sales systems. Records connect store intake with subsequent processing, supporting ongoing service for customers who have purchased devices.
This project demonstrates PEKON’s approach to retail operations for device brands. Building on store transaction and inventory management, the system accommodates device identification, bundled sales, warehouse shipping and service order entry while coordinating with the brand’s existing systems.
Explore the Consumer Electronics Retail System and PEKON Smart Retail System for related capabilities.
