Designed for facial care, skin management, weight management, and other beauty care chains, covering appointment scheduling, therapist scheduling, service-package redemption, CRM and loyalty, B2B ordering, and headquarters operational reporting to support consistent store service workflows and member operations.
Beauty care stores manage both product sales and services such as facial treatments. Separate retail and service systems fragment appointments, package redemption, inventory and member records, making daily operations and financial reporting harder to coordinate.
Customers may discover a brand through paid campaigns, continue conversations on WeCom and book services in-store. When leads, appointments and transactions remain disconnected, teams struggle to connect advertising spend with actual purchases and repeat visits.
Customer relationships and service records often depend heavily on individual therapists, making staff changes disruptive. As franchise networks grow, headquarters also faces greater difficulty maintaining consistent service standards, package rules and visibility into store performance.
Comprehensive retail capabilities spanning service booking, prepaid card and package redemption, franchise management, and closed-loop marketing.
Connect digital bookings with therapist availability, store schedules and service-package redemption. Configured rules can cover session packages, treatment plans and stored-value arrangements, helping staff check customer entitlements and manage appointments with fewer manual checks and scheduling conflicts.
Distinguish service transactions from product sales to support separate operational reporting. Stored-value balances, package usage and relevant settlement records can also be included within project scope, giving finance and operations teams a clearer view of both businesses.
Connect leads from agreed channels with CRM tagging, WeCom follow-up, appointments and store transactions. Where platform and lead data are available, teams can evaluate conversion across the customer journey and plan subsequent member engagement.
Support connections with Douyin, Meituan and Dianping based on available interfaces and project scope. Order synchronization, appointment updates and group-buying voucher redemption can link platform activity with store execution and provide data for operational analysis.
Manage member profiles, service records and follow-up tasks through CRM and WeCom under brand-defined permissions. When therapists leave or change roles, authorized customer relationships and open tasks can be reassigned through agreed processes to support service continuity.
Manage products, pricing, service packages and store permissions within a common headquarters framework. Franchisees can order through the B2B platform with applicable pricing and approvals, while consolidated store data gives headquarters a clearer view of operations.
Connect headquarters and distributors across direct-to-store supply, dropshipping, and franchise distribution models. Distributors can place orders through WeChat or a PC, while the system applies pricing, promotions, and rebates according to configured rules and connects order approval, stock allocation, account management, and reconciliation.
Learn moreDesigned for branded stores and concession counters, PEKON Smart Retail System supports checkout, promotions, inventory, store operations, loyalty program integration, and operational reporting. It can integrate with the brand’s existing ERP, OMS, CRM and loyalty platforms, and invoicing systems.
Learn morePEKON WeChat Mini-Program Suite brings together store commerce, member services, and a WeCom sales associate workspace to support online sales, loyalty engagement, and store associate operations within the WeChat ecosystem. Shared product, inventory, member, and order data connects customer service with day-to-day store operations.
Learn moreLearn more about Store Management System for Beauty Care Chain Brands
For brands that sell products and provide services at the same time, store management involves more than POS. It also includes appointment scheduling, therapist scheduling, service-package redemption, CRM and loyalty, franchise management, B2B ordering, and headquarters operational reporting. The key is whether the system can connect service workflows with retail workflows as the brand expands.
It is a retail and service management system designed for chain brands that combine product sales with treatment or care services. Typical scenarios include appointment scheduling, therapist scheduling, service-package redemption, CRM and loyalty, B2B ordering, franchise management, and headquarters operational reporting.
A generic POS mainly handles product checkout. Beauty care chains also need to manage appointments, therapist schedules, service-package redemption, member relationships, service records, franchise stores, and headquarters governance. A specialized system is better suited to the combined product-and-service operating model.
The system should balance headquarters governance with store-level flexibility. Headquarters needs common rules for products, pricing, service packages, member policies, permissions, and operating standards, while franchise stores receive authorized configuration based on regional and store requirements. Operational data should also be consolidated for headquarters reporting.
Brands need to connect lead acquisition, WeCom-based customer engagement, store appointments, service-package redemption, and subsequent member operations. Leads from platforms such as Douyin, Xiaohongshu, Meituan, and Dianping can enter the agreed CRM and WeCom workflow, while store transaction and redemption data can feed back into member operations. Where platform and lead IDs are available, conversion performance can be evaluated at store level.
Appointment availability should be connected with therapist schedules and relevant store resources. When online booking and store scheduling use the same availability logic, customers can see actual open time slots before confirming an appointment, reducing scheduling conflicts and improving store reception efficiency.
They can be managed within a unified entitlement and redemption framework where the applicable product version and configuration support the required rules. Different service packages may have different usage conditions, validity periods, payment rules, and promotion policies, so these requirements should be confirmed during project discovery and testing.
Customer relationships should belong to the brand rather than to an individual therapist. CRM and WeCom-based customer engagement can support customer reassignment according to brand rules when staff leave or change roles, while permitted service records, transaction history, and member information remain within the brand's authorized data scope.
PEKON can support integration with China local-service platforms such as Douyin, Meituan, and Dianping according to available interfaces and agreed project scope. Typical scenarios include appointment or order synchronization, group-buying voucher redemption, and store-level operational data feedback.
Headquarters can define common governance rules for products, pricing, service packages, member policies, and permissions while assigning different access and configuration scopes by region or store. Sales, appointments, members, therapist activities, and other operating data can then be consolidated into headquarters operational reporting to support store comparison and exception management.
Whether your brand is preparing to launch, expanding stores, or scaling to group operation, our consultants can provide demos and advice based on your stage.
