Pekon is the China-local retail operating layer that plugs into your global ERP, OMS and BI — so HQ keeps one source of truth while your China team runs stores the way China actually works.
China’s store, payment, e-commerce, social, membership, and invoicing ecosystems operate differently from many overseas markets. A retail system must work across local store operations while connecting with services such as WeChat Pay, Alipay, electronic invoicing, WeChat, Tmall, JD, and Douyin according to the brand’s business model.
International brands often enter China with lean local teams and limited dedicated IT resources. Coordinating POS hardware, software configuration, payment integration, invoicing, headquarters interfaces, testing, training, and store opening across multiple vendors can significantly increase implementation complexity.
When POS, CRM, inventory, WeChat, e-commerce, and headquarters systems operate separately, brands can end up with fragmented customer, transaction, inventory, and reporting data. A clear system architecture and integration model is therefore essential before the first store goes live.
Selecting local vendors, understanding China-specific workflows, confirming system responsibilities, and coordinating implementation with global headquarters can be difficult for teams entering the market for the first time. If system planning starts too late, payment, invoicing, data integration, training, or store-opening requirements can become launch risks.
Keep Your Global Systems. Run China Locally. Pekon provides the China-local retail operating layer for intern
Support the daily retail workflows required for China stores, including sales, returns and exchanges, promotions, member identification, inventory operations, daily closing, and store reporting. The system can be adapted to different retail categories and store operating models while maintaining centralized headquarters visibility.
Connect store transactions with China-local payment methods such as WeChat Pay and Alipay, together with electronic invoicing processes according to project requirements. Payment, refund, reconciliation, and invoicing workflows should be integrated and tested before store launch rather than handled as separate post-launch projects.
Connect store membership with China-local customer touchpoints. Pekon supports customer identity, loyalty programs, WeChat Mini-Programs, and WeCom-based customer engagement so brands can build connected customer journeys across stores and digital channels.
Connect relevant data from physical stores, WeChat, e-commerce platforms, and enterprise systems according to the brand’s operating model. This provides a more consistent foundation for customer operations, inventory management, reporting, and omnichannel business scenarios.
Connect China-local retail operations with global ERP, OMS, WMS, finance, BI, and other headquarters systems. Typical integration objects may include: Product master data, Pricing, Inventory, Sales orders, Refunds, Customer or membership status, Financial and reconciliation data, Store performance data, Management reports. Before implementation, Pekon works with the brand to define system ownership, interface responsibilities, data fields, synchronization requirements, and exception-handling processes.
Support coordination between international headquarters and China teams throughout system design, integration, testing, store rollout, training, and go-live. Pekon can also support POS hardware configuration, remote system deployment, operational support, and dedicated project coordination based on the agreed project scope.
Connect store POS, WeChat, and e-commerce channels through APIs, and unify member data with OneID. Support member tagging and segmentation, membership tiers and points, marketing automation, and member analytics.
Learn moreConnect headquarters and distributors across direct-to-store supply, dropshipping, and franchise distribution models. Distributors can place orders through WeChat or a PC, while the system applies pricing, promotions, and rebates according to configured rules and connects order approval, stock allocation, account management, and reconciliation.
Learn morePEKON WeChat Mini-Program Suite brings together store commerce, member services, and a WeCom sales associate workspace to support online sales, loyalty engagement, and store associate operations within the WeChat ecosystem. Shared product, inventory, member, and order data connects customer service with day-to-day store operations.
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Data SecurityEnterprise-grade security hardening, compliant with China's data regulations
Read storyLearn more about Keep your global systems. Run China locally.
Pekon system design can support customer consent, permission management, customer-data access, and controlled data exchange according to the agreed business process and compliance architecture. Specific PIPL responsibilities and processes should be reviewed based on the brand’s data model and project requirements.
China-local systems can provide the operational and management data required by headquarters through defined interfaces and reporting processes. The architecture should define which data remains within China, which data is reported to headquarters, the level of aggregation required, access controls, and the appropriate mechanism for any cross-border data transfer.
The exact scope depends on the brand’s business model, but a formal China retail launch commonly requires:Store POS, China-local payment integration, Electronic invoicing, Product and inventory management, CRM and membership, WeChat Mini-Program, Store-associate tools where required,Integration with headquarters ERP, OMS, WMS, finance, BI, or reporting systems. These capabilities should be planned together rather than selected independently at the last stage of store preparation.
Yes.In most projects, there is no need to replace mature headquarters systems that already manage ERP, finance, product master data, supply chain, or group reporting.A common architecture is to keep these systems in place while using a China-local retail layer for POS, local payments, electronic invoicing, membership, WeChat, inventory operations, and other China-specific workflows.The two environments are then connected through defined data interfaces and system responsibilities.
It depends on the existing system. If the global POS already supports China-local payment, invoicing, Chinese store workflows, customer membership, required integrations, and local operational support, it may be possible to extend it into China. Otherwise, brands often use a China-local retail front end connected to global headquarters systems. The decision should be based on implementation effort, operating requirements, scalability, and long-term ownership rather than simply reusing the same technology used in other markets.
Not necessarily.International brands often enter China with lean teams.Pekon can support system configuration, integration coordination, hardware preparation, testing, training, rollout, and ongoing technical support according to the project scope.As China operations expand, building stronger local IT capability can help the brand manage increasingly complex operations and integration requirements.
Pekon supports system integration through APIs and other interface methods based on the existing architecture. During solution design, both teams should define:Which system owns each data object;What information is exchanged;Synchronization frequency;Interface responsibilities;Error and exception handling;Access and security requirements This keeps the China-local system and headquarters systems aligned without unnecessarily duplicating system responsibilities.
China sales, inventory, store performance, and other agreed operating data can be provided to headquarters through standardized reports, system interfaces, or connected BI environments. Reporting content, frequency, data definitions, and access methods should be aligned with headquarters requirements during implementation.
Pekon supports integration with major China-local payment and electronic invoicing services according to project requirements. Payment, refund, reconciliation, and invoicing processes should be included in the implementation and testing plan before the store goes live.
Implementation time depends on project scope. A project covering only core POS and store operations will normally require less effort than one that also includes payment, electronic invoicing, CRM, WeChat Mini-Programs, data migration, headquarters integration, hardware rollout, and multi-store preparation. Brands should therefore begin system evaluation and interface planning early in the first-store launch process. A project-specific implementation plan should be confirmed after requirements and integration scope are defined.
Whether your brand is preparing to launch, expanding stores, or scaling to group operation, our consultants can provide demos and advice based on your stage.
