Connect Stores, Members & Sales Associates Online
PEKON WeChat Mini-Program Suite brings together store commerce, member services, and a WeCom sales associate workspace to support online sales, loyalty engagement, and store associate operations within the WeChat ecosystem. Shared product, inventory, member, and order data connects customer service with day-to-day store operations.
Create a dedicated online storefront for each store, connected to its products, inventory, and member information. Let customers browse, order, pay, and share within WeChat.
Provide a single destination for membership information, points, tier benefits, coupons, and appointment booking, making it easier for brands to maintain ongoing member engagement.
Give sales associates a daily workspace within WeCom that brings together headquarters-assigned tasks, customer engagement, marketing content, assisted ordering, and sales performance data.
Generate dedicated sharing links for products, campaigns, and livestream content. Enable associates to stay connected with customers through WeCom after they leave the store. Track sales contributions and configure incentives according to business rules.
Enable headquarters to define and assign daily associate tasks based on business objectives. Generate task lists and track execution progress, while giving managers visibility into store sales performance, task completion rates, and customer interactions.
Share a common business data foundation across the mini programs, PEKON Smart Retail System, and CRM. Connect online orders with store products, inventory, and fulfillment workflows, while keeping membership identities, points, and benefits linked across touchpoints.
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View solution →Learn more about PEKON WeChat Mini-Program Suite
PEKON WeChat Mini-Program Suite includes three applications: 1.Cloud Store Mini-Program — a consumer-facing online storefront that supports product browsing, ordering, promotions, and social sharing. 2.Member Mini-Program — a consumer-facing loyalty and service touchpoint for member registration, points, benefits, vouchers, and appointments. 3.WeCom Sales Assistant Mini-Program — a staff-facing workspace for assisted selling, customer engagement, task management, and order support. Each application can be deployed independently or combined based on the brand’s operating requirements.
The Cloud Store Mini-Program supports multi-store operations. Brands can centrally maintain product master data while individual stores configure product availability, promotions, and page layouts based on local requirements. The management console also supports centralized administration across multiple stores.
Customer information and service records can remain within the brand’s WeCom and PEKON systems based on the brand's account structure and permission settings. When staff responsibilities change, customer relationships can be reassigned according to the brand’s operating process, helping reduce customer-information loss caused by personnel changes.
Yes. PEKON WeChat Mini-Program Suite integrates with PEKON Smart Retail System and PEKON Omnichannel CRM & Loyalty Platform, sharing relevant product, inventory, member, and order data. The suite can also connect with third-party ERP, POS, CRM, and e-commerce systems through standard interfaces, depending on the existing system architecture and integration requirements.
The Member Mini-Program can support businesses that need ongoing customer engagement, loyalty services, and digital member touchpoints. Typical use cases include beauty and personal care, fashion, FMCG, consumer electronics, beauty care services, healthcare services, and other retail or service businesses with recurring customer relationships. Feature modules can also be extended based on business requirements using PEKON Jingang Low-Code PaaS.
Commission and revenue-sharing rules can be configured based on different referral, fulfillment, store, associate, and distributor models. Depending on the payment and settlement architecture, the system can work with third-party payment services to support automated settlement workflows based on predefined business rules.
Implementation time depends on the selected Mini-Programs, integration scope, page design, data preparation, and customization requirements. Standard implementations can follow a relatively structured deployment process, while projects involving deeper system integration or customized workflows may require additional implementation time.PEKON Jingang Low-Code PaaS can support the delivery of more complex customization requirements.
No. Each application can be deployed independently. The Cloud Store Mini-Program is suitable for brands looking to extend store sales and services into WeChat. The Member Mini-Program is suitable for brands that want to strengthen loyalty and direct customer engagement. The WeCom Sales Assistant Mini-Program is suitable for brands with store associates or sales teams that need structured customer-engagement tools. Additional applications can be introduced as business requirements evolve.
Payment capabilities depend on the brand’s payment architecture and project configuration. The Cloud Store Mini-Program can support WeChat-based online payment scenarios and can integrate with relevant third-party payment services where required. Revenue-sharing or automated settlement capabilities depend on the selected payment provider, account structure, and configured business rules.
Whether your brand is preparing to launch, expanding stores, or scaling to group operation, our consultants can provide demos and advice based on your stage.
