Fashion

Pekon's apparel solution is especially suited to mid- to high-end apparel and lifestyle brands that emphasize in-store experience, carry a broad product mix, and require personalized service — for example, integrated lifestyle brands that sell apparel, leather goods, accessories, and home items alongside each other, and designer brands built on brand identity and customer relationships. It is equally suited to sports & outdoor apparel and trendy multi-brand boutiques that prioritize store efficiency and omnichannel operations, and supports many store formats: direct-owned flagships, department-store concessions, mall boutiques, and pop-up stores.

Pekon is optimized for the multi-category nature of apparel: it supports multi-dimensional product management by style, color, and size; store inventory is visible in real time; cross-store transfer requests are approved online with automatic WeCom or email notifications to approvers. It supports PDA-based mobile stock-takes with flexible switching between full inventory and single-item counts; set-splitting and hold-item management fit apparel-brand needs for bundled selling and item hold services; inventory alerts help stores foresee stock-out risks and reduce lost sales on best-sellers.

The iOS/Android mobile POS lets sales assistants carry a device throughout the store — display area, VIP lounge, anywhere — and complete product selection, order entry, and checkout side by side with the customer, no cashier queue needed. On the mobile POS, staff can pull up member profiles and purchase history on the spot, browse product lookbooks, check live inventory, place orders on behalf of the customer, accept aggregated payments, remote payments, and installment payments — weaving the sale into the customer experience and lifting both service quality and average ticket size.

Pekon's Cloud Store Mini-Program is deeply integrated with the in-store POS. Shoppers can order in the mini-program and choose store pickup (BOPIS) or home delivery, or try items in-store and then order for warehouse fulfillment via the mini-program. The store POS receives online orders automatically and prints pick lists; sales assistants track shipping status in real time via the WeCom assistant mini-program. Loyalty points, coupons, and other benefits are unified across all channels, so shoppers get a consistent brand experience at every touchpoint.

Pekon keeps every member profile, transaction record, service history, and tag-based customer portrait in the brand's own database — owned by the brand, not by an individual assistant. Through the WeCom sales-assistant toolkit, customer relationships are managed uniformly on Enterprise WeChat; when an assistant leaves, the system automatically reassigns their members to a designated successor with full conversation history preserved, so service continues uninterrupted. Standardized follow-up tasks are pushed automatically to make sure every customer gets timely attention — top-tier service becomes a store-level capability instead of resting on any one person.

Yes. The Pekon POS natively supports Simplified Chinese, Traditional Chinese, and English, with other languages available on request; it supports multi-currency settlement and localized tax configuration (including e-fapiao issuance), meeting compliance requirements for overseas brands operating in China. It integrates with WeChat Pay, Alipay, and other local payment methods, and pairs with the WeCom membership system to quickly build a private-domain operating capability — making Pekon a dependable retail-digitalization partner for overseas apparel brands entering the China market.

Fully supported. Pekon includes built-in pre-order and pre-sale modules: new-product pre-sales lock in interested customers early and collect deposits, then notify shoppers to collect in store or ship on arrival; the out-of-stock reserve feature lets sales assistants book orders and take payment while an item is temporarily unavailable, with automatic customer notifications when it arrives; pre-orders lock inventory to ensure sales attribution is accurate. These features fit apparel brands with limited editions, new product launches, and pre-season reservation programs.

Pekon runs a 365-day 400 hotline and standby customer-service group. Post-launch operations cover new-store setup checks, promotion creation and validation, system configuration changes, third-party system coordination, daily alert monitoring, plus weekly issue reports and a monthly deck. For high-end brand customers such as SHANG XIA, Pekon provides a dedicated long-term project team, safeguarding store operations through system stability and rapid response.